Intercom pricing
What Intercom costs
Intercom starts at $19 a month on its cheapest paid plan, per person, rising to $132 on the highest plan it publishes.
That is below the Helpdesk median of $25, so it is one of the cheaper ways into this category.
The plans are called Advanced, Essential, Expert and Fin AI Agent.
There is no free tier, but a 14-day trial, and some features are sold as paid add-ons on top of a plan (Proactive Support Plus, Pro, Copilot).
Since 05 Aug 2026 we have recorded 2 rises and 1 cut here, the most recent on 23 Oct 2026.
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Advanced per user | — | $85 | — |
| Essential per user | — | $19 | — |
| Expert per user | — | $132 | — |
| Fin AI Agent flat price | — | — | — |
Add-ons (3)
Priced separately from the plans above, so an extra cost rather than an alternative to them. Intercom lists Proactive Support Plus, Pro, Copilot.
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Proactive Support Plus flat price | $99 | — | 500 messages included per month |
| Pro flat price | $100 | — | 500 conversations analyzed per month, 6,000 credits per month |
| Copilot per user | — | $29 | 10 free ai auto-translation conversations per agent per month, 10 free copilot conversations per agent per month |
Price history
Confirmed prices for each plan since 05 Aug 2026. A flat line means the price held.
What has changed at Intercom
3 entries on record, newest first, including any that were later reversed.
-
Price cut · Essential
Before$29After$19▼ -34.5% Per month, billed annually.
Corrected The $19 is Intercom's 35% new-customer offer, back on the page. The standard Essential price is still $29 a seat; it was not cut.
-
Price rise · Pro
Before$99After$100▲ +1.0% Per month.
-
Price rise · Essential
Before$19After$29▲ +52.6% Per month, billed annually.
Corrected The $19 was Intercom's 35% new-customer offer, not its standard price. The standard Essential price stayed $29 a seat; it did not rise.
Every recorded version (8)
Each row is a version of Intercom’s pricing as stored in the archive, with the date it took effect.
| Version from | Plans | Lowest price | What changed |
|---|---|---|---|
| 4 | $19 | Record re-read; no public change logged | |
| 4 | $19 | Record re-read; no public change logged | |
| 4 | $29 | Price rise | |
| 4 | $29 | Record re-read; no public change logged | |
| 4 | $29 | Record re-read; no public change logged | |
| 4 | $29 | Record re-read; no public change logged | |
| 4 | $0.99 | Record re-read; no public change logged | |
| 4 | $0.99 | First reading |
How this page was read
An automated reader extracts each plan from the page text. Its notes on anything ambiguous, verbatim: