Help Scout vs Intercom pricing
Their cheapest published figures are on different billing terms, so they are shown side by side rather than ranked. Cheapest paid plan: $25 vs $19.
How they differ
Their cheapest figures are on different billing terms (one monthly, one annual), so they are not ranked against each other here.
Help Scout publishes a free tier; Intercom does not, so trying Intercom means either a trial or a card.
Help Scout gives you longer to evaluate (15 days against 14).
Named on Help Scout's pricing page but not Intercom's: dedicated account manager, hipaa, integrations, onboarding support, saml, sla policies.
Named on Intercom's pricing page but not Help Scout's: api access.
Both have logged pricing changes since recording began — Help Scout 2, Intercom 3.
| Measure | Help Scout | Intercom |
|---|---|---|
| Cheapest paid plan | $25 | $19 |
| Dearest published plan | $75 | $132 |
| Free plan | Yes | No |
| Charged | Per person | Per person |
| Free trial | 15 days | 14 days |
| Plans published | 4 | 4 |
| Top plan is price-on-request | No | No |
| Pricing changes logged | 2 | 3 |
Help Scout
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per user | $25 | — | 150 basic workflows, Unlimited contacts, 2 docs sites |
| Plus per user | $45 | — | 500 advanced workflows, Unlimited contacts, 3 docs sites |
| Pro per user | $75 | — | Unlimited advanced workflows, Unlimited contacts, 5 docs sites |
Intercom
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Advanced per user | — | $85 | — |
| Essential per user | — | $19 | — |
| Expert per user | — | $132 | — |
| Fin AI Agent flat price | — | — | — |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.