Help Scout pricing
HelpdeskThese figures are 14 days old. Help Scout’s pricing page has not been readable since 09 Sep 2026, so what is below is the last good reading rather than today’s. Check Help Scout’s own page before relying on it.
What Help Scout costs
3 paid plansHelp Scout starts at $25 a month on its cheapest paid plan, per person, rising to $75 on the highest plan it publishes.
That is close to the Helpdesk median of $25.
The plans are called Free, Standard, Plus and Pro.
There is a free tier, and some features are sold as paid add-ons on top of a plan (AI Answers).
Not one of these 4 figures has changed since 05 Aug 2026, when Help Scout was first read. A price that has held is worth knowing before you commit to a year of it.
| Plan | Monthly | Annual, per month | What you get |
|---|---|---|---|
| Free one price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per person | $25 | — | Unlimited contacts per month, 2 docs sites, 20 inboxes |
| Plus per person | $45 | — | 3 docs sites, 50 inboxes, 25 light users |
| Pro per person | $75 | — | 5 docs sites, 10 inboxes, 50 light users |
Help Scout add-ons
sold on top of a planThese are priced separately from the plans above, so they are an extra cost rather than an alternative to them. Help Scout lists AI Answers.
| Add-on | Monthly | Annual, per month | What you get |
|---|---|---|---|
| AI Answers one price | — | — | Unlimited resolution |
Last read 09 Sep 2026.
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