Help Scout pricing
What Help Scout costs
Help Scout starts at $25 a month on its cheapest paid plan, per person, rising to $75 on the highest plan it publishes.
That is close to the Helpdesk median of $25.
The plans are called Free, Standard, Plus and Pro.
There is a free tier, and some features are sold as paid add-ons on top of a plan (Envoy).
No price on this page has changed since 05 Aug 2026, when Help Scout was first read. A price that has held is worth knowing before you commit to a year of it.
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per user | $25 | — | 150 basic workflows, Unlimited contacts, 2 docs sites |
| Plus per user | $45 | — | 500 advanced workflows, Unlimited contacts, 3 docs sites |
| Pro per user | $75 | — | Unlimited advanced workflows, Unlimited contacts, 5 docs sites |
Add-ons (1)
Priced separately from the plans above, so an extra cost rather than an alternative to them. Help Scout lists Envoy.
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Envoy flat price | — | — | Unlimited resolution |
Price history
Confirmed prices for each plan since 05 Aug 2026. A flat line means the price held.
What has changed at Help Scout
2 entries on record, newest first, including any that were later reversed.
-
Add-on withdrawn · AI Answers
Listed to —
-
New add-on · Envoy
— to Listed
Every recorded version (3)
Each row is a version of Help Scout’s pricing as stored in the archive, with the date it took effect.
| Version from | Plans | Lowest price | What changed |
|---|---|---|---|
| 4 | $25 | Add-on withdrawn; New add-on | |
| 4 | $25 | Record re-read; no public change logged | |
| 4 | $25 | First reading |
How this page was read
An automated reader extracts each plan from the page text. Its notes on anything ambiguous, verbatim: