Freshdesk pricing
What Freshdesk costs
Freshdesk starts at $19 a month on its cheapest paid plan, per person, rising to $89 on the highest plan it publishes.
That is below the Helpdesk median of $25, so it is one of the cheaper ways into this category.
The plans are called Enterprise, Growth and Pro.
There is no free tier, but a 14-day trial, and some features are sold as paid add-ons on top of a plan (Freddy AI Copilot, Additional AI Agent sessions, Connector app tasks).
No price on this page has changed since 05 Aug 2026, when Freshdesk was first read. A price that has held is worth knowing before you commit to a year of it.
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Enterprise per user | — | $89 | — |
| Growth per user | — | $19 | — |
| Pro per user | — | $55 | — |
Add-ons (5)
Priced separately from the plans above, so an extra cost rather than an alternative to them. Freshdesk lists Freddy AI Copilot, Additional AI Agent sessions, Connector app tasks, Day passes, MCP actions.
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Freddy AI Copilot per user | $29 | — | — |
| Additional AI Agent sessions flat price | — | — | 100 ai agent sessions |
| Connector app tasks flat price | — | — | 5,000 connector app tasks |
| Day passes flat price | — | — | — |
| MCP actions flat price | — | — | 1,000 mcp actions |
Price history
Confirmed prices for each plan since 05 Aug 2026. A flat line means the price held.
What has changed at Freshdesk
5 entries on record, newest first, including any that were later reversed.
-
New add-on · MCP actions
— to Listed
-
New add-on · Day passes
— to Listed
-
New add-on · Additional AI Agent sessions
— to Listed
-
New add-on · Freddy AI Copilot
— to Listed
-
New add-on · Connector app tasks
— to Listed
Every recorded version (5)
Each row is a version of Freshdesk’s pricing as stored in the archive, with the date it took effect.
| Version from | Plans | Lowest price | What changed |
|---|---|---|---|
| 3 | $19 | Record re-read; no public change logged | |
| 3 | $19 | New add-on | |
| 3 | $19 | Record re-read; no public change logged | |
| 3 | $19 | New add-on | |
| 3 | $19 | First reading |
How this page was read
An automated reader extracts each plan from the page text. Its notes on anything ambiguous, verbatim: