Freshdesk pricing
HelpdeskWhat Freshdesk costs
3 paid plansFreshdesk starts at $19 a month on its cheapest paid plan, per person, rising to $89 on the highest plan it publishes.
That is below the Helpdesk median of $25, so it is one of the cheaper ways into this category.
The plans are called Enterprise, Growth and Pro.
There is no free tier, but a 14-day trial, and some features are sold as paid add-ons on top of a plan (Additional AI Agent sessions, Connector app tasks, Day passes).
Since 05 Aug 2026 we have recorded 5 changes here, the most recent on 13 Sep 2026.
| Plan | Monthly | Annual, per month | What you get |
|---|---|---|---|
| Enterprise per person | — | $89 | — |
| Growth per person | — | $19 | — |
| Pro per person | — | $55 | — |
Freshdesk add-ons
sold on top of a planThese are priced separately from the plans above, so they are an extra cost rather than an alternative to them. Freshdesk lists Additional AI Agent sessions, Connector app tasks, Day passes, Freddy AI Copilot, MCP actions.
| Add-on | Monthly | Annual, per month | What you get |
|---|---|---|---|
| Additional AI Agent sessions one price | — | — | 100 ai agent sessions |
| Connector app tasks one price | — | — | 5000 connector app tasks |
| Day passes one price | — | — | 1 duration per pass |
| Freddy AI Copilot per person | — | $29 | — |
| MCP actions one price | — | — | 1000 mcp actions |
Last read 20 Sep 2026.
7 recorded versions of this page.
5 changes logged.
What has changed at Freshdesk
13 Sep 2026
MCP actions added a plan at —
31 Aug 2026
Day passes added a plan at —
31 Aug 2026
Additional AI Agent sessions added a plan at —
31 Aug 2026
Freddy AI Copilot added a plan at —
31 Aug 2026
Connector app tasks added a plan at —
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