Freshdesk vs Help Scout pricing
Their cheapest published figures are on different billing terms, so they are shown side by side rather than ranked. Cheapest paid plan: $19 vs $25.
How they differ
Their cheapest figures are on different billing terms (one monthly, one annual), so they are not ranked against each other here.
Help Scout publishes a free tier; Freshdesk does not, so trying Freshdesk means either a trial or a card.
Help Scout gives you longer to evaluate (15 days against 14).
Named on Freshdesk's pricing page but not Help Scout's: audit log, custom reporting, role permissions, sandbox.
Named on Help Scout's pricing page but not Freshdesk's: advanced workflows, custom branding, dedicated account manager, hipaa, integrations, live chat.
Both have logged pricing changes since recording began — Freshdesk 5, Help Scout 2.
| Measure | Freshdesk | Help Scout |
|---|---|---|
| Cheapest paid plan | $19 | $25 |
| Dearest published plan | $89 | $75 |
| Free plan | No | Yes |
| Charged | Per person | Per person |
| Free trial | 14 days | 15 days |
| Plans published | 3 | 4 |
| Top plan is price-on-request | No | No |
| Pricing changes logged | 5 | 2 |
Freshdesk
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Enterprise per user | — | $89 | — |
| Growth per user | — | $19 | — |
| Pro per user | — | $55 | — |
Help Scout
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per user | $25 | — | 150 basic workflows, Unlimited contacts, 2 docs sites |
| Plus per user | $45 | — | 500 advanced workflows, Unlimited contacts, 3 docs sites |
| Pro per user | $75 | — | Unlimited advanced workflows, Unlimited contacts, 5 docs sites |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.