Help Scout
| Plan | Monthly | Annual |
|---|---|---|
| Free | Free | — |
| Standard | $25 | — |
| Plus | $45 | — |
| Pro | $75 | — |
| AI Answers | — | — |
Help Scout vs LiveChat
Cheapest paid: $25 vs $25LiveChat starts 1.0× cheaper on its entry plan.
How they differ
Help Scout and LiveChat start within 0% of each other, so entry price is unlikely to be what decides between them.
Help Scout publishes a free tier; LiveChat does not, so trying LiveChat means either a trial or a card.
Help Scout gives you longer to evaluate (15 days against 14).
Named on Help Scout's pricing page but not LiveChat's: advanced workflows, basic workflows, dedicated account manager, live chat, onboarding support, saml.
Named on LiveChat's pricing page but not Help Scout's: api access, custom branding, single sign-on.
Since recording began LiveChat has moved its pricing 1 time and Help Scout has not moved at all.
| Help Scout | LiveChat | |
|---|---|---|
| Cheapest paid plan | $25 | $25 |
| Dearest published plan | $75 | $89 |
| Free plan | Yes | No |
| Charged | Per person | Per person |
| Free trial | 15 days | 14 days |
| Plans published | 4 | 4 |
| Top plan is price-on-request | No | Yes |
| Price changes recorded | 0 | 1 |
LiveChat
| Plan | Monthly | Annual |
|---|---|---|
| Starter | $25 | $19 |
| Team | $59 | $49 |
| Business | $89 | $79 |
| Enterprise | Contact sales | — |
Both figures read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.