Help Scout vs LiveChat pricing
Help Scout and LiveChat start at about the same price. Cheapest paid plan: $25 vs $25.
How they differ
Help Scout and LiveChat start within 0% of each other, so entry price is unlikely to be what decides between them.
Help Scout publishes a free tier; LiveChat does not, so trying LiveChat means either a trial or a card.
Help Scout gives you longer to evaluate (15 days against 14).
Named on Help Scout's pricing page but not LiveChat's: ai assistant, hipaa, live chat, saml, sms, whatsapp.
Named on LiveChat's pricing page but not Help Scout's: ai chatbot, api access, audit log.
Both have logged pricing changes since recording began — Help Scout 2, LiveChat 6.
| Measure | Help Scout | LiveChat |
|---|---|---|
| Cheapest paid plan | $25 | $25 |
| Dearest published plan | $75 | $99 |
| Free plan | Yes | No |
| Charged | Per person | Per person |
| Free trial | 15 days | 14 days |
| Plans published | 4 | 3 |
| Top plan is price-on-request | No | Yes |
| Pricing changes logged | 2 | 6 |
Help Scout
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per user | $25 | — | 150 basic workflows, Unlimited contacts, 2 docs sites |
| Plus per user | $45 | — | 500 advanced workflows, Unlimited contacts, 3 docs sites |
| Pro per user | $75 | — | Unlimited advanced workflows, Unlimited contacts, 5 docs sites |
LiveChat
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Essential per user | $25 | $19 | 1 ai agents, 10 ai resolutions, 10,000 api calls |
| Growth per user | $99 | $79 | 10 ai agents, 200 ai resolutions, 20,000 api calls |
| Enterprise per user | Contact sales | — | — |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.