Help Scout vs Tidio pricing
Help Scout and Tidio start at about the same price. Cheapest paid plan: $25 vs $24.17.
How they differ
Help Scout and Tidio start within 3% of each other, so entry price is unlikely to be what decides between them.
Both publish a free tier.
Help Scout charges per person and Tidio does not — the gap between them widens with every person you add, so team size changes the answer.
Help Scout gives you longer to evaluate (15 days against 7).
Named on Help Scout's pricing page but not Tidio's: hipaa, onboarding support, saml, sla policies, sms, whatsapp.
Named on Tidio's pricing page but not Help Scout's: advanced analytics, api access, custom reporting, priority support, role permissions, ticketing.
Both have logged pricing changes since recording began — Help Scout 2, Tidio 4.
| Measure | Help Scout | Tidio |
|---|---|---|
| Cheapest paid plan | $25 | $24.17 |
| Dearest published plan | $75 | $300 |
| Free plan | Yes | Yes |
| Charged | Per person | One price |
| Free trial | 15 days | 7 days |
| Plans published | 4 | 5 |
| Top plan is price-on-request | No | Yes |
| Pricing changes logged | 2 | 4 |
Help Scout
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per user | $25 | — | 150 basic workflows, Unlimited contacts, 2 docs sites |
| Plus per user | $45 | — | 500 advanced workflows, Unlimited contacts, 3 docs sites |
| Pro per user | $75 | — | Unlimited advanced workflows, Unlimited contacts, 5 docs sites |
Tidio
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 50 billable conversations, 50 lyro ai conversations, 10 seats |
| Starter flat price | $24.17 | — | 100 billable conversations, 50 lyro ai conversations, 10 seats |
| Growth flat price | $49.17 | — | 2,000 billable conversations, Unlimited lyro ai conversations, 10 seats |
| Plus flat price | $300 | — | Unlimited billable conversations, Unlimited lyro ai conversations, Unlimited seats |
| Premium flat price | Contact sales | — | 3,000 lyro ai conversations |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.