Help Scout vs Zendesk pricing
Help Scout and Zendesk start at about the same price. Cheapest paid plan: $25 vs $25.
How they differ
Help Scout and Zendesk start within 0% of each other, so entry price is unlikely to be what decides between them.
Help Scout publishes a free tier; Zendesk does not, so trying Zendesk means either a trial or a card.
Named on Help Scout's pricing page but not Zendesk's: advanced workflows, basic workflows, dedicated account manager, hipaa, integrations, live chat.
Named on Zendesk's pricing page but not Help Scout's: action builder, admin copilot, app builder, approval workflows, auto assist, automations and triggers.
Since recording began Help Scout has logged 2 pricing changes and Zendesk none.
| Measure | Help Scout | Zendesk |
|---|---|---|
| Cheapest paid plan | $25 | $25 |
| Dearest published plan | $75 | $149 |
| Free plan | Yes | No |
| Charged | Per person | Per person |
| Free trial | 15 days | — |
| Plans published | 4 | 4 |
| Top plan is price-on-request | No | Yes |
| Pricing changes logged | 2 | 0 |
Help Scout
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per user | $25 | — | 150 basic workflows, Unlimited contacts, 2 docs sites |
| Plus per user | $45 | — | 500 advanced workflows, Unlimited contacts, 3 docs sites |
| Pro per user | $75 | — | Unlimited advanced workflows, Unlimited contacts, 5 docs sites |
Zendesk
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Support Team per user | $25 | $19 | — |
| Suite Team per user | $69 | $55 | — |
| Suite Professional per user | $149 | $115 | — |
| Suite Enterprise + Copilot per user | Contact sales | — | — |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.