Crisp vs Help Scout pricing
Help Scout starts 1.8× cheaper on its entry plan. Cheapest paid plan: $45 vs $25.
How they differ
Help Scout is the cheaper way in, by about 80% on the entry plan.
Both publish a free tier.
Help Scout charges per person and Crisp does not — the gap between them widens with every person you add, so team size changes the answer.
Help Scout gives you longer to evaluate (15 days against 14).
Named on Crisp's pricing page but not Help Scout's: ai chatbot, api access.
Named on Help Scout's pricing page but not Crisp's: ai assistant, dedicated account manager, hipaa, live chat, saml, sms.
Since recording began Help Scout has logged 2 pricing changes and Crisp none.
| Measure | Crisp | Help Scout |
|---|---|---|
| Cheapest paid plan | $45 | $25 |
| Dearest published plan | $295 | $75 |
| Free plan | Yes | Yes |
| Charged | One price | Per person |
| Free trial | 14 days | 15 days |
| Plans published | 5 | 4 |
| Top plan is price-on-request | Yes | No |
| Pricing changes logged | 0 | 2 |
Crisp
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 0 ai credits, 100 customer profiles, 2 seats |
| Mini flat price | $45 | — | 10 additional agents per month, 5 ai credits, 5,000 customer profiles |
| Essentials flat price | $95 | — | 25 ai credits, 50,000 customer profiles, 10 seats |
| Plus flat price | $295 | — | 75 ai credits, 200,000 customer profiles, 20 seats |
| Enterprise flat price | Contact sales | — | — |
Help Scout
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per user | $25 | — | 150 basic workflows, Unlimited contacts, 2 docs sites |
| Plus per user | $45 | — | 500 advanced workflows, Unlimited contacts, 3 docs sites |
| Pro per user | $75 | — | Unlimited advanced workflows, Unlimited contacts, 5 docs sites |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.