Chatwoot vs Help Scout pricing
Chatwoot starts 1.3× cheaper on its entry plan. Cheapest paid plan: $19 vs $25.
How they differ
Chatwoot is the cheaper way in, by about 32% on the entry plan.
Both publish a free tier.
Named on Chatwoot's pricing page but not Help Scout's: audit log, help center, teams.
Named on Help Scout's pricing page but not Chatwoot's: ai assistant, basic workflows, custom branding, dedicated account manager, hipaa, integrations.
Both have logged pricing changes since recording began — Chatwoot 2, Help Scout 2.
| Measure | Chatwoot | Help Scout |
|---|---|---|
| Cheapest paid plan | $19 | $25 |
| Dearest published plan | $99 | $75 |
| Free plan | Yes | Yes |
| Charged | Per person | Per person |
| Free trial | — | 15 days |
| Plans published | 4 | 4 |
| Top plan is price-on-request | No | No |
| Pricing changes logged | 2 | 2 |
Chatwoot
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Hacker per user | Free | — | 2 agents, 500 conversations, 30 data retention |
| Startups per user | $19 | — | 300 captain ai credits, Unlimited conversations, 1 data retention |
| Business per user | $39 | — | 500 captain ai credits, Unlimited conversations, 2 data retention |
| Enterprise per user | $99 | — | 800 captain ai credits, Unlimited conversations, 3 data retention |
Help Scout
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 100 contacts per month, 1 docs sites, 1 inboxes |
| Standard per user | $25 | — | 150 basic workflows, Unlimited contacts, 2 docs sites |
| Plus per user | $45 | — | 500 advanced workflows, Unlimited contacts, 3 docs sites |
| Pro per user | $75 | — | Unlimited advanced workflows, Unlimited contacts, 5 docs sites |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.