Freshdesk vs Tidio pricing
Their cheapest published figures are on different billing terms, so they are shown side by side rather than ranked. Cheapest paid plan: $19 vs $24.17.
How they differ
Their cheapest figures are on different billing terms (one monthly, one annual), so they are not ranked against each other here.
Tidio publishes a free tier; Freshdesk does not, so trying Freshdesk means either a trial or a card.
Freshdesk charges per person and Tidio does not — the gap between them widens with every person you add, so team size changes the answer.
Freshdesk gives you longer to evaluate (14 days against 7).
Named on Freshdesk's pricing page but not Tidio's: audit log, sandbox, sla policies.
Named on Tidio's pricing page but not Freshdesk's: advanced analytics, advanced workflows, api access, custom branding, dedicated account manager, integrations.
Both have logged pricing changes since recording began — Freshdesk 5, Tidio 4.
| Measure | Freshdesk | Tidio |
|---|---|---|
| Cheapest paid plan | $19 | $24.17 |
| Dearest published plan | $89 | $300 |
| Free plan | No | Yes |
| Charged | Per person | One price |
| Free trial | 14 days | 7 days |
| Plans published | 3 | 5 |
| Top plan is price-on-request | No | Yes |
| Pricing changes logged | 5 | 4 |
Freshdesk
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Enterprise per user | — | $89 | — |
| Growth per user | — | $19 | — |
| Pro per user | — | $55 | — |
Tidio
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 50 billable conversations, 50 lyro ai conversations, 10 seats |
| Starter flat price | $24.17 | — | 100 billable conversations, 50 lyro ai conversations, 10 seats |
| Growth flat price | $49.17 | — | 2,000 billable conversations, Unlimited lyro ai conversations, 10 seats |
| Plus flat price | $300 | — | Unlimited billable conversations, Unlimited lyro ai conversations, Unlimited seats |
| Premium flat price | Contact sales | — | 3,000 lyro ai conversations |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.