Crisp vs Zendesk pricing
Zendesk starts 1.8× cheaper on its entry plan. Cheapest paid plan: $45 vs $25.
How they differ
Zendesk is the cheaper way in, by about 80% on the entry plan.
Crisp publishes a free tier; Zendesk does not, so trying Zendesk means either a trial or a card.
Zendesk charges per person and Crisp does not — the gap between them widens with every person you add, so team size changes the answer.
Named on Crisp's pricing page but not Zendesk's: advanced workflows, ai chatbot, api access, basic workflows, integrations, onboarding support.
Named on Zendesk's pricing page but not Crisp's: action builder, admin copilot, ai assistant, app builder, approval workflows, auto assist.
| Measure | Crisp | Zendesk |
|---|---|---|
| Cheapest paid plan | $45 | $25 |
| Dearest published plan | $295 | $149 |
| Free plan | Yes | No |
| Charged | One price | Per person |
| Free trial | 14 days | — |
| Plans published | 5 | 4 |
| Top plan is price-on-request | Yes | Yes |
| Pricing changes logged | 0 | 0 |
Crisp
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 0 ai credits, 100 customer profiles, 2 seats |
| Mini flat price | $45 | — | 10 additional agents per month, 5 ai credits, 5,000 customer profiles |
| Essentials flat price | $95 | — | 25 ai credits, 50,000 customer profiles, 10 seats |
| Plus flat price | $295 | — | 75 ai credits, 200,000 customer profiles, 20 seats |
| Enterprise flat price | Contact sales | — | — |
Zendesk
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Support Team per user | $25 | $19 | — |
| Suite Team per user | $69 | $55 | — |
| Suite Professional per user | $149 | $115 | — |
| Suite Enterprise + Copilot per user | Contact sales | — | — |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.