Chatwoot vs Zendesk pricing
Chatwoot starts 1.3× cheaper on its entry plan. Cheapest paid plan: $19 vs $25.
How they differ
Chatwoot is the cheaper way in, by about 32% on the entry plan.
Chatwoot publishes a free tier; Zendesk does not, so trying Zendesk means either a trial or a card.
Named on Chatwoot's pricing page but not Zendesk's: advanced workflows, audit log, help center, live chat, sso, teams.
Named on Zendesk's pricing page but not Chatwoot's: action builder, admin copilot, ai assistant, app builder, approval workflows, auto assist.
Since recording began Chatwoot has logged 2 pricing changes and Zendesk none.
| Measure | Chatwoot | Zendesk |
|---|---|---|
| Cheapest paid plan | $19 | $25 |
| Dearest published plan | $99 | $149 |
| Free plan | Yes | No |
| Charged | Per person | Per person |
| Free trial | — | — |
| Plans published | 4 | 4 |
| Top plan is price-on-request | No | Yes |
| Pricing changes logged | 2 | 0 |
Chatwoot
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Hacker per user | Free | — | 2 agents, 500 conversations, 30 data retention |
| Startups per user | $19 | — | 300 captain ai credits, Unlimited conversations, 1 data retention |
| Business per user | $39 | — | 500 captain ai credits, Unlimited conversations, 2 data retention |
| Enterprise per user | $99 | — | 800 captain ai credits, Unlimited conversations, 3 data retention |
Zendesk
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Support Team per user | $25 | $19 | — |
| Suite Team per user | $69 | $55 | — |
| Suite Professional per user | $149 | $115 | — |
| Suite Enterprise + Copilot per user | Contact sales | — | — |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.