Tidio vs Zendesk pricing
Tidio and Zendesk start at about the same price. Cheapest paid plan: $24.17 vs $25.
How they differ
Tidio and Zendesk start within 3% of each other, so entry price is unlikely to be what decides between them.
Tidio publishes a free tier; Zendesk does not, so trying Zendesk means either a trial or a card.
Zendesk charges per person and Tidio does not — the gap between them widens with every person you add, so team size changes the answer.
Named on Tidio's pricing page but not Zendesk's: advanced analytics, advanced workflows, api access, basic workflows, custom reporting, dedicated account manager.
Named on Zendesk's pricing page but not Tidio's: action builder, admin copilot, app builder, approval workflows, auto assist, automations and triggers.
Since recording began Tidio has logged 4 pricing changes and Zendesk none.
| Measure | Tidio | Zendesk |
|---|---|---|
| Cheapest paid plan | $24.17 | $25 |
| Dearest published plan | $300 | $149 |
| Free plan | Yes | No |
| Charged | One price | Per person |
| Free trial | 7 days | — |
| Plans published | 5 | 4 |
| Top plan is price-on-request | Yes | Yes |
| Pricing changes logged | 4 | 0 |
Tidio
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Free flat price | Free | — | 50 billable conversations, 50 lyro ai conversations, 10 seats |
| Starter flat price | $24.17 | — | 100 billable conversations, 50 lyro ai conversations, 10 seats |
| Growth flat price | $49.17 | — | 2,000 billable conversations, Unlimited lyro ai conversations, 10 seats |
| Plus flat price | $300 | — | Unlimited billable conversations, Unlimited lyro ai conversations, Unlimited seats |
| Premium flat price | Contact sales | — | 3,000 lyro ai conversations |
Zendesk
Last checked 07 Nov 2026
| Plan | Monthly | Annual, per month | Includes |
|---|---|---|---|
| Support Team per user | $25 | $19 | — |
| Suite Team per user | $69 | $55 | — |
| Suite Professional per user | $149 | $115 | — |
| Suite Enterprise + Copilot per user | Contact sales | — | — |
Both read from each vendor's public pricing page. Feature sets differ, so compare the plans, not only the numbers.